Security and compliance, in the open.

See how we protect your data and where we are with each compliance program. We update this page as each milestone is reached.

Compliance status Updated October 2026
SOC 2 Type IIIn progress
HIPAAIn progress
GDPRIn progress
Compliance programs

What we're working on

All three are in progress. We'll only claim certification once the work is done and independently audited.

In progress

SOC 2 Type II

An independent audit of how we protect customer data over time, against the AICPA Trust Services Criteria for security[, availability and confidentiality].

  • Controls designed and documented
  • Compliance monitoring platform: automated evidence collection (being set up)
  • Audit firm: independent CPA firm (selection in progress)
ReadinessTarget report: Q2 2027
In progress

HIPAA

For healthcare customers in the United States: aligning our safeguards with the HIPAA Security Rule so we can sign Business Associate Agreements (BAAs) and handle protected health information on AWS HIPAA-eligible services.

  • Risk assessment and safeguards mapping
  • Staff training and access controls
  • BAA template: in preparation
ReadinessTarget: Q3 2027
In progress

GDPR

For customers with users in the EU and UK: extending our privacy program to meet GDPR requirements alongside our Asia-Pacific obligations.

  • Records of processing and data mapping
  • Data processing agreement with EU standard contractual clauses: in preparation
  • Process for data subject requests
ReadinessTarget: Q2 2027
Security practices

How we protect data today

Encryption

Data is encrypted in transit (TLS) and at rest, using AWS Key Management Service.

Access control

Least-privilege access, single sign-on and multi-factor authentication for every team member.

Monitoring

Centralised logging and threat detection across our AWS accounts, with alerts to our team.

Hosting

Customer data is hosted on AWS in the Asia Pacific (Singapore) region by default.

People

Background checks where lawful, confidentiality agreements and annual security training.

Incident response

A documented response plan, with customers notified promptly if their data is affected.

Questions about security

Can we see your security documents?

Yes. Request our security pack and we'll share our policies, architecture overview and current compliance status under NDA.

Can you fill in our security questionnaire?

Yes — send it with your security pack request and we'll return it, usually within 5 business days.

When will the SOC 2 report be available?

We're targeting Q2 2027. Ask us to notify you when it's ready.

How do I report a security issue?

Email [email protected]. We'll acknowledge reports within 2 business days.

Going through a vendor review? We'll make it easy.