How can we help?
Find quick answers, or contact our team.
Getting started
What does Bytenamics do?
We help software and AI companies sell on AWS Marketplace, co-sell with AWS, and build on AWS — migration, modernization, generative AI, RAG and security. See our homepage.
How do I start working with you?
Contact us or click Book a demo. We start with a 30-minute call, then send a written proposal with scope, timeline and price.
Which countries do you work in?
We have offices in Singapore, Hong Kong, Vietnam and Malaysia, and work with customers across Asia-Pacific and beyond.
How much do your services cost?
Our packages are fixed-scope and quoted per project. See packages and ask for a quote — we reply within one business day.
AWS Marketplace listing
How long does a listing take?
Typically 4–8 weeks from kickoff to a live listing, depending on how quickly the integration can be built and tested with your team.
What do you need from us?
Access to your product, a technical contact for the integration, your pricing plan and your company details for the AWS seller registration. We guide you through each step.
Can buyers use their AWS commitment?
Often, yes. Purchases through AWS Marketplace can count toward an AWS spend commitment, depending on the buyer’s agreement with AWS.
Where can I learn more about listing?
See Marketplace listing and our guide to pricing models.
Co-sell and private offers
How does co-selling with AWS work?
We get you co-sell ready, register opportunities with AWS through ACE and help you work with AWS sellers on joint deals. See co-sell.
What is a private offer?
A custom price and terms for one buyer on AWS Marketplace. See selling through AWS resellers.
Which CRMs do you connect to?
Salesforce and HubSpot today. Other CRMs can be connected through our API — ask us.
Customer portal and account
How do I log in?
Our customer portal is opening soon. Go to Log in, send us your details, and we'll set up your access.
I can't get into my account
Email [email protected] and we'll help you straight away.
How do I add a teammate?
Ask your Bytenamics contact, or email [email protected] with their name and work email.
I think my account was used by someone else
Email [email protected] straight away. We’ll lock the account and help you secure it.
Cloud consulting and AI
Can you help us move to AWS from another cloud?
Yes. We assess your setup, plan the move and migrate in tested waves. AWS funding may cover part of the cost. See migration.
Can you build an AI assistant on our own data?
Yes — we build RAG solutions and AI assistants on Amazon Bedrock that answer from your documents. See RAG solutions.
Do you help with credits and funding?
Yes. We check which AWS programs you qualify for and help you apply. AWS makes the final decision. See for startups.
Security, privacy and billing
Where can I find your security and compliance status?
See our Trust center for SOC 2, HIPAA and GDPR progress and how we protect data.
How do you handle my personal data?
See our privacy policy. For requests, email [email protected].
How do I report a security issue?
Email [email protected] with as much detail as you can. Please don’t share it publicly until we’ve fixed it.
How are we billed?
Through a direct invoice, or on your AWS bill if you buy through AWS Marketplace. Your agreement sets out the details.
Still need help?
Our team replies within one business day.